Since consumers are the most important aspect of any business and they bring revenue, having a customer-centric approach is directly correlated with business success. Whether it is a small business or a large organization, every business needs client feedback since it reveals consumer satisfaction levels and by knowing the feedback you can spot areas for improving products and service of your company.
When you create a mobile application for your clients, you need to know the impression of your clients about your app. For knowing this, you need to collect the customer feedback. Customer feedback tools are the best option to collect client feedback from your mobile apps.
These tools make the feedback gathering process easier and convert the feedback into data that is simple to evaluate to provide a better user experience. Today we are going to tell you about the best customer feedback tools that will help you to collect client feedback very easily from your mobile apps.
Why Do You Need An In-app Customer Feedback Tool?
In-app customer feedback tools are extremely essential for mobile app owners as they are used to collect customer feedback. These tools are also used to improve user experience by making it easier for the users to offer comments.
Faster feedback collecting is made possible by customer feedback tools. Therefore, every app owner must use some efficient customer feedback tools for improving their apps and making the apps more useful for the clients.
Top 6 Customer Feedback Tools for Collecting In-app Customer Feedback
Any application development heavily relies on user feedback. As an app developer, you have to learn about your app’s shortcomings, user preferences, and areas for improvement. If you are searching for the best solution for getting real-time user insights, and handle all the customer feedback more effectively, then customer feedback tools are the perfect option for you.
Lots of amazing customer feedback tools have been made in the past few years. So, choosing the best customer feedback tool can be really challenging! You must select the best tool if you want to collect customer feedback more efficiently and quickly. To assist you choose the right one, we have mentioned the most efficient customer feedback tools for collecting feedback from your mobile apps.
1. SurveyMonkey
SurveyMonkey is one of the best customer feedback tools for gaining customer feedback. Almost 100 and more plug-ins and mobile applications are compatible with SurveyMonkey’s online survey software, including MailChimp, Google Drive, Slack, Hubspot and so on. Since 1999, SurveyMonkey has been providing market services to meet the survey demands of different customers.
You may gather client information, company information, demographic data, and many more things using SurveyMonkey software. Additionally, SurveyMonkey is now offering services for the mobile application development industry. You may incorporate SurveyMonkey tool into your mobile applications to gather data such as reviews and ratings for knowing customer feedback.
2. Survicate
You may collect client feedback using Survicate across all digital media. This is one of the most efficient customer feedback tools that make the feedback collecting process faster. You can distribute surveys via email, chat, email, links, and so on. This amazing customer feedback tool allows you to conduct your targeted survey of mobile apps as well as web pages. In addition to others, this tool interfaces with a wide range of analytics, CRM, and client support systems.
You can automate the gathering and analysis of consumer feedback using Survicate customer feedback tool. This tool allows you to get client insights from every part and by collecting all customer feedback, you can improve your app’s performance for satisfying their needs.
3. Instabug
Apart from collecting customer feedback from mobile apps, Instabug also offers many more additional services. You can utilize feedback mechanisms of the Instabug tool to understand the thinking of the users. Instabug can give you thorough insights of your customers. These observations are based on frequent users, and other app-relevant parties. You may find out if there is something missing in your mobile application or if there is any improvement needed or if competitors are providing better service by using personalised survey questions. Therefore, Instabug is an extremely useful customer feedback tool.
4. Qualaroo
Qualaroo is an excellent customer feedback tool for gathering consumer feedback that enables the app owners to collect customer insights via pop-up surveys. This helps you to collect 10x more insights than a conventional email survey.
Additionally, Qualaroo offers an IBM Watson-powered AI-enabled analysis function that identifies emotion and purpose in open-ended survey replies. This great customer feedback tool is so easy to use, so anyone can use this to collect customer feedback.
5. PoolFish
A wide variety of surveys are available on Pollfish customer feedback tool for gathering customer feedback directly from the mobile application. To identify the target population, this in-app customer feedback tool provides excellent survey services. As a result, you will be sure that the information you get from this tool will be precise and founded in actual facts. Integration is also not a demanding process.
Pick a template, edit the survey, and then distribute it whenever you like. With over 140,000 app owners, 550 million customers, 160 countries, nowadays Pollfish is providing services to the app business. This is one of the most well-known customer feedback tools.
6. UserReport
This is also a great customer feedback tool that efficiently and quickly collects customer feedback. A feedback widget and a survey widget are the two major components of UserReport, an amazing tool for gathering consumer feedback.
This platform functions as an integral part of your mobile application and enables direct customer interaction, and customer perception research. You can also collect real-time insight data by using UserReport customer feedback tool.
Conclusion
You can see that there are multiple customer feedback tools available, so you have a wide range of options to select from. Typeform, SurveyMonkey and some more tools provide excellent service but they are not free versions. However, Survicate and some more tools are completely free and they are ideal options for you if you do not have a large budget.
We hope that you learned which are the best customer feedback tools for collecting feedback from your mobile app. If you need to know more about customer feedback tools, then get in touch with DNG App Developer, the best app development agency in Ahmedabad. We can make excellent mobile applications for you that will improve user experience and you will get positive feedback from your clients by using our app.
